State-of-the-art technology
Personalised project management
Customised competitive quotations
Flexibility in delivery times
Guaranteed privacy and confidentiality
Experience (our customers support us)
State-of-the-art technology
At HEDAPEN GLOBAL SERVICES, we are firmly committed to technology as an essential element in our administrative and production management.
Our team of specialised translators share a versatile and state of the art computer assisted translation platform (SDL Trados Studio), which enables texts to be translated in any original format and high standards of service quality to be maintained, with reduced costs and delivery times.
This technology is based on the creation of databases (translation memories) that integrate all of the information processed for each client in the form of pairs of bilingual segments. New texts to be translated are analysed and compared with the corresponding database to obtain a translation that is consistent with documentation that has previously been processed as well as being faster and cheaper.
We have the latest version of the programme as well as the corresponding training and certification for its optimised use.
Personalised project management
Each client has a specific need and we adapt to offer the best solution in each case.
For each service, we select a project manager, who is the liaison with the client throughout the project development and internally supervises the work team assigned to the project. At least two professionals are always involved in each pair of languages: a native and expert translator in the subject matter of the project, and a proofreader who validates the quality of the document and provides the final format.
The client has access to all of the information related to the project development (bid, original and translated documents, invoices, etc.) via an Intranet.
Customised competitive quotations
Our underlying value is the quality of the texts translated. With this in mind, we offer competitive rates with the intervention of a team of expert professionals in each service.
We also apply discounts for repetitions and matches with the personalised translation memories for each client.
We establish collaboration framework agreements with our clients, defining the annual terms and conditions for the service (rates, discounts, delivery times…) to facilitate administrative and commercial management.
Flexibility in delivery times
We propose reasonable delivery times in accordance with the volume of words to be processed and the complexity of the texts.
However, we are aware that circumstances may determine the delivery times. Depending on the urgency, we offer our clients the possibility of reducing the proposed delivery times by distributing the workload between several translators (with the client’s prior consent as the final quality may be jeopardised) and/or applying an urgency surcharge.
Guaranteed privacy and confidentiality
At HEDAPEN GLOBAL SERVICES, we fulfil the requirements of Organic Law 15/1999 on Personal Data Protection.
We also guarantee absolute confidentiality of all the documentation provided by our clients during each project. We have private access tools (ftp, Intranet) where all of the information is safeguarded. Access to these files is limited to users authorised by the client company and translators involved in the process once a confidentiality agreement has been signed.